How Servicenow Impacted Accelerating Clinical Trials

Abstract

The COVID-19 pandemic has highlighted the importance of speed and efficiency in clinical trials, particularly in the life sciences industry. ServiceNow, a digital workflow platform, plays a crucial role in this change by optimizing procedures, boosting communication, and data management. This thesis investigates ServiceNow's impact on clinical trial acceleration, focusing on its features that improve participant engagement, optimize resource allocation, assure regulatory compliance, and harness future technology. ServiceNow automates processes, enabling real-time data access, and centralizes information on participant recruitment, trial methods, and data collection. It also provides analytics for better decision- making and compliance management. Integrating emerging technologies like AI into ServiceNow improves decision-making skills across clinical trial workflows. The thesis emphasizes the necessity of implementing integrated digital solutions to promote operational efficiency, improve patient experiences, and generate improved health outcomes in clinical research.