AI and Automation in SAP CRM Service: Chatbots, Intelligent Ticket Routing, and Predictive Service. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 9, n. 1, p. 86–93, 2026. DOI: 10.15662/IJRPETM.2026.0901010. Disponível em: https://ijrpetm.com/index.php/IJRPETM/article/view/354. Acesso em: 13 feb. 2026.