Connecting Conversations to Core Systems: Designing and Documenting Backend Service Layers for Voice Agents. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 7, n. 4, p. 10874–10888, 2024. DOI: 10.15662/IJRPETM.2024.0704009. Disponível em: https://ijrpetm.com/index.php/IJRPETM/article/view/699. Acesso em: 11 nov. 2026.