Transforming Service Delivery Models through Digital Transformation. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 6, n. 6, p. 9649–9660, 2023. DOI: 10.15662/IJRPETM.2023.0606004. Disponível em: https://ijrpetm.com/index.php/IJRPETM/article/view/165. Acesso em: 26 mar. 2026.