BUSINESS VALUE OF SERVICENOW FOR HEALTH CARE AND EDUCATION SERVICES. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 5, n. 1, p. 191–196, 2022. DOI: 10.15662/g7jkze85. Disponível em: https://ijrpetm.com/index.php/IJRPETM/article/view/476. Acesso em: 12 may. 2026.