Big Data Analytics in E-Governance: Insights for Policy Formulation and Public Service Delivery. International Journal of Research Publications in Engineering, Technology and Management (IJRPETM), [S. l.], v. 4, n. 1, p. 4337 – 4339, 2021. DOI: 10.15662/IJRPETM.2021.0501002. Disponível em: https://ijrpetm.com/index.php/IJRPETM/article/view/41. Acesso em: 9 feb. 2026.